TripAdisors' travelers awarded Pirin River Ski & Spa as:
#1 Spa Hotel in Bansko
#1 Ski-In / Ski-Out Hotel in Bansko
#1 Family Hotel in Bansko
#1 Best Service Hotel in Bansko
Late check-in: It is not a problem to check-in between 00.00 and 7:30 the following day if you inform us in advance.
Check-out: 7:30-12:00 (noon)
Late check-out: Late check-out (after 12:00 at noon) cannot be guaranteed automatically. If you request a late check-out and it is not possible to check-out later than 12:00, it is not a problem to leave your luggage in the storage.
Baby Cots: Baby cots (with duvet, pillow, blanket) are provided on request and are included in the price of the reservation. The availability of baby cots needs to be confirmed by Reservation Department. We can provide for you free of charge also changing mat and baby bath.
Internet: Free wi-fi is available in all apartments and in all areas of the hotel. Wired internet is available in the apartment and is also free of charge.
Parking: Underground garage is at the disposal of our guests for the fee of 6.00 euro per car per day and 9 euro per minivan per day. 27% discount is applicable for pre-booked and pre-paid reservations for parking.
Non-smoking policy: Please note that all the apartments and all public areas of the hotel are with a strict non-smoking policy. Smoking is permitted on the terraces and in designated areas for smokers.
Pets: Please note that pets are not allowed.
Payment: The reservation needs to be paid in full within the deadlines in accordance with the payment policy you chose.
Cancellations and Modifications: Cancellation and modification conditions and re-booking fees valid for your reservation depend on the period for which you are booking. You can find them in step 4 and 8 of the reservation process and in the confirmation of your reservation. Please keep in mind that in case of refunds of the accommodation part of the reservation and/or additional services, the money will be refunded by bank transfer on the costs of the recipient.
Accepted Cards: Visa, Euro/Mastercard, Maestro (for automatic payments through website)
The hotel reserves the right to cancel the reservation with full refund in case of force majeure conditions as well as without refund in case of an inappropriate or illegal behavior of the client.