Why we are the best

Hotel Pirin River Ski and Spa is TripAdvisor’s Travellers’ Choice 2017 Winner in the category of "Best Service" – number one hotel in whole Bulgaria in this category and for the category "Family". We are Traveller's Choice Award holder also for years 2016, 2015 and 2014 in categories "Best Service" and "Family". 

Many wonder – WHY ARE WE THE BEST? Actually, the answer is very simple – we care about our guests and we love what we do. That is why all of us at Pirin River Ski & Spa always do our best to make sure that our guests will have fabulous, fun and carefree holidays.

We love our guests and from what they’ve written, it seems that they love us, too.

So, let’s ask them why THEY think Pirin River Ski & Spa is special.....

“…We chose Pirin River because it was #1 Bansko resort - and well it deserves that title!...”

“…We spent 9 days and every day was special…”

“…Amazing service! The front desk was very nice, patient and helpful...”

“…I cannot emphasize enough how wonderful the staff were…”

“…If star ratings were awarded on service alone then this hotel would be a 5*…”

“…All staff speak English amongst many other languages…”

“…On arrival, we were immediately impressed with the hotel and apartment. Both were 'high spec', spotless and modern, yet retaining the traditional Bulgarian style for authenticity…”

“…The hotel is very clean, modern facilities and lovely and welcoming…”

“…We were pleasantly surprised by the gorgeous room we had with a balcony and a view of the mountains. The living / kitchen area is spotlessly clean with a comfy corner couch, a fireplace, dining table, tv and all utensils and cooking facilities you could need. The bed was comfy and there was plenty of storage and a safe. The bathroom again was spotlessly clean…”

“…We had a 2 rooms apartment, large, clean and luminous, with a terrace, a functional bathroom and a very well equipped kitchenette. That was the best equipped that we had ever in our trips - some of the... tools I am not sure we have them at home :) ... “

“…TV stations with dozens of channels worldwide, Internet connection (WiFi) that was awesome and fast…”

“…The Spa is really well looked after, 2 saunas, a turkish bath, a nice size pool and a jacuzzi is what you would expect to find at a 5 star hotel...”

“…The pool is nice and both our girls loved it. It was always clean, warm enough (in most of the days it had 31-32 degrees C), deep enough, but our 7 years daughter still could touch the bottom (with a small effort... :)…”

“…Massage and treatments were lovely and very good value!...”

“…I had a facial in the spa which was lovely and relaxing, and the therapist was very friendly…”

“…The food.. I have never eaten better food for that money! brilliant!...”

“…The breakfasts were really fantastic! A really substantial variety of food to eat. The fresh fruit salads were really good. The eggs and bacon and chocolate pancakes were really great too….”

“…Lots of variety with meals and plenty of fruit and vegetables. We were a varied bunch but there was plenty of choice for us all. We've always gone self-catering before but we will certainly be back half board again in this hotel…”

…The dining room was great - good food and very, very nice waitresses, and an added bonus of very enjoyable background music…”

“…The bar was family friendly. Great range of beers and soft drinks…”

“…The bar man was really lovely too, very friendly and made terrific cocktails…”

“…The hotel has a cozy bar serving amazing hot chocolate and other drinks - the 2 Lev (65p?) bottles of local beer are awesome…”

“…One of the real selling points for this hotel is that you can get your lift pass and equipment at the hotel! If the equipment you want is not available at the hotel then they will arrange it for you with other shops in the town, they were really accommodating to us…”

“…There is a shuttle bus from the hotel to the gondola, and we never waited more than 5 minutes for the driver to appear. Perfect with the kids. I didn't have to carry 2 sets of skis far at all!...”

“…You can rent skis etc directly from the hotel, and the lovely boot room man had us all kitted out with new equipment within hours of our arrival and helped us get organised every morning then sorted all our gear out every evening…”

“…The hotel organised our transfers to and from Sofia and the drivers were friendly and punctual, and the cars very comfortable…”

“…Great drivers would take you safely from and to the airport…”

“…An advantage for us was also the parking…”

“…Situated half way between the gondola and the old town it is in a perfect location…”

“…I liked the location as it was very quiet, not on a main road or next to any night clubs - however a very short walk to those!...”

“…Everything was so easy . We didn't leave the hotel except to ski…”

“…You really get there, for a reasonable price, significant utility, quality, simplicity... and a warm atmosphere…”

“From the moment you book until the last day, Katarina and Jaroslav will make your holiday a dream come true. …”

 I guess Renzo is the one who summed it up best (thank you, Renzo, and see you again :-):

“This apart hotel is all you need to top up your perfect skiing holiday. You can start your day with a very nice healthy breakfast, and then buy your ski passes directly from the reception (thus avoiding long queues at the gondola station during busy periods). A hotel minivan service transits to and fro the gondola station making your stay extremely easy. Apartments are quite spacious, luxurously finished and modern. The young dynamic staff managed by Katarina and Yaroslav are all English speaking and go the extra mile to ensure the best quality/service. Hugs from Malta and see you again next year!”

…on second thought, I guess Diane summed it up best (thank you, Dee :-):

“It was great. ..from their proactive help with internet booking, to calling me to ensure credit card security, to sending a driver to pick me up, to the great apartment (modern, clean, fully furnished, tasteful) all the way to tips on where/when to ski and everything in between. It is family run and the staff are engaged, helpful and really just a good set of very kind people. Each apartment is a little different and all well furnished down to the wine opener, pots and pans etc. The nearest market or restaurant is a 5 minute walk so I was totally set up with options. The rooms are quiet and roomy with a good TV selection, couch to lounge etc - it was great place to relax after a day on the slopes. I feel I got every cent I paid for this place and will stay here again. Oh - and the skiing is great! You are as close to the gondola as pretty much any hotel by 1-2 minutes.”

And here is the review that warmed our hearts….Thank you, Samantha…

“Well were actually in the car on the way home, I have never done a review but I had to because we just had the best experience.
From my very first email to Katarina everything was organised and there was no worrying as it was our first ski holiday and we were totally clueless. The ski rent and ski pass at the hotel makes life so much easier!
The food is all homemade and delicious. And the rooms are stunning.
Every member of staff are ABSOLUTEY delightful, they can't do enough for you and always happy to help. Without a shadow of a doubt I will be returning to this extremely well run, fun, cozy hotel. Ivan the barman is just the best too!
Thanks for a great holiday guys see you soon xx”

What should we say? A big THANK YOU to all of you for your kind words! You all are the reason why we love what we do… and an inspiration for us to continue improving… We are looking forward to seeing you again!

You have not been in Pirin River Ski & Spa yet? Well, maybe it is time for you to visit and write your own story about Pirin River Ski & Spa….

Ah, and remember, as Tom wrote: “If you book elsewhere you’re missing out!!!



Click here to find out how we use cookies. If you continue without changing your settings, you are consenting to the use of cookies on our site. Close